Frequently Asked Questions

At AT&T, we offer Real SolutionsTM to real problems.

Below you will find answers to some common advertising questions concerning:

Changes to Your Advertising Bill from The Real Yellow Pages® YELLOWPAGES.COM™ from AT&T

Changes to Your Advertising Bill from The Real Yellow Pages and YELLOWPAGES.COM™ from AT&T.
We are announcing an exciting change to your advertising bill. Starting October 2003, your AT&T Telecommunications and AT&T Advertising & Publishing statements will include a simplified monthly advertising bill page from The Real Yellow Pages® and YELLOWPAGES.COM™ from AT&T. This change will make doing business with us easier than ever. Because you are a valued customer, we want to keep you informed by clearly explaining these modifications. You can expect:

An advertising bill page that's easier to read. Now your advertising charges will be billed by the calendar month. That means your Print and YELLOWPAGES.COM monthly advertising charges will now encompass services rendered in a calendar month. For example, advertising charges billed for the month of December will begin December 1 and end December 31.

Simple, itemized billing. Both Print and Internet advertising charges will be displayed as separate line items on the same bill page. This allows you to easily locate billed amounts.

One toll-free number for your advertising billing questions. Beginning mid-October, you'll be able to call toll free at 1-877-573-2597 for both Print and Internet advertising billing inquiries.

If you have any questions, please don't hesitate to contact us. We appreciate your business and look forward to helping you reach your goals by advertising with us.

Payments & Change of Address


General Questions and Comments

Questions Abouth My Ad or Listing


Changes to Advertising Bills for The Real Yellow Pages and YELLOWPAGES.COM from AT&T

Why does my advertising bill look different?
  Starting October 2003, The Real Yellow Pages and YELLOWPAGES.COM from AT&T introduce a new bill format. Your contracted monthly charges have not changed, rather only the timing and format have. It's easier to read and to understand your bill and the itemized charges.

The new bill format improves the way you get billed for advertising in two important ways:

  1. Advertising charges are billed for only the current calendar month, and
  2. All internet and print advertising charges are itemized separately on the same bill page.
What is "calendar month" billing?
  Calendar month billing is just as it sounds. You get billed for charges for the whole calendar month--no partial charges for a month in advance or arrears (past). The Bill Date on your bill statement may be the 7th, 11th, 14th, or any other day of the month, but you will be billed for the whole calendar month. For example: your Bill Date is 12/14/03; your charges are billed for 12/01/03 to 12/31/03. Because your monthly charges match your contracted monthly advertising charges, it's easier to understand your bill.
When will I see my first converted advertising bill statement with calendar month billing?
  Calendar month billing begins in mid-October 2003. Depending upon the Bill Date of your billing cycle, the first bill you see with changes will arrive in October or November 2003. There may be some adjustments in your first bill to synchronize with the new billing format and calculations. These Frequently Asked Questions will answer most of your concerns regarding the changes.
Why did my charges for advertising decrease/increase this month?
  Your contracted monthly amount for advertising has not changed. If charges on your October or November 2003 bill appear lower or higher than your prior bills, the differences are due to a change in the timing that charges appear on the bill. With calendar month billing, any portion of the current month not previously billed (and paid) will be billed during the transition months of October and/or November. For example, in September, you paid for charges for 9/14/03 to 10/13/03 (30 days in advance). In your new October bill, your print advertising charges will be for 10/14/03 to 10/31/03 (18 days remaining in October). After the transition to calendar month billing, you will see charges for the entire calendar month: 11/01/03 to 11/30/03 in your November bill, etc.


Charge adjustments will occur during the "transition" billing months of October and November 2003. Unless the charges for a new advertising contract have just begun, your billed advertising charges will be "normal" in the next month's bill.
Previously, print advertising charges were billed 30-days in advance. Haven't I already paid for this month?
  Yes, but you may have paid for only a portion of the current month with your prior bill. Therefore, the charges for print advertising in the current bill may be lower than expected. This is a one-time adjustment until your bills are fully converted to calendar month billing.

With calendar month billing, any portion of the current month not previously billed (and paid) will be billed during the transition months of October and/or November. For example, in September, you paid for charges for 9/14/03 to 10/13/03 (30 days in advance). In your new October bill, your print advertising charges will be for 10/14/03 to 10/31/03 (18 days remaining in October). After the transition to calendar month billing, you will see charges for the entire calendar month: 11/01/03 to 11/30/03 in your November bill, etc.
If I see a partial month charge on my bill, is it wrong?
  No, there will be certain situations that require a one-time charge that may apply to a partial month period. There will be partial month charges in the transition months of October and November to synchronize to calendar month billing. After the transition, partial month charges may occur for changes to advertising in the middle of a directory life cycle or for internet advertising which become effective in the middle of a month.
Why did my last bill not include any advertising charges?
  Your advertising is still in effect, and your contracted monthly charges have not changed. However, due to the transition to calendar month billing, customers billed during certain bill cycles may not see advertising charges with their first new bill. Please be aware that the next bill will have the prior unbilled charges plus the current month charges. We apologize for any inconvenience caused; after the transition, your new bills will be easier to read and to understand!
Will my advertising bill cycle change?
  Most customers will not see their bill cycles change. However, if you have internet advertising, your billing cycle may change with the synchronization of internet with print advertising charges (please see FAQ on internet billing). In most cases, the Bill Date of your print advertising bill cycle was retained. Please call customer service toll-free at 1-877-573-2597 to request a bill if you do not receive a bill for the month.
Why haven't I received my separate bill statement from AT&T IntelliVentures for YELLOWPAGES.COM internet advertising?
  Starting in mid-October 2003, you will no longer receive a separate bill statement for internet advertising from AT&T IntelliVentures. You will now receive one simplified bill including both print and internet advertising charges clearly identified as separate line items on the same bill page

Please expect your internet advertising charges to synchronize with your print advertising bill cycle. If you are billed only for internet advertising items, your bills will also be transitioned to the new calendar month billing and billed by AT&T Advertising & Publishing Corporation.
What happened to the credit balance I had on my last AT&T IntelliVentures internet advertising bill?
  The credit balance will be applied on your new calendar month bill from AT&T Advertising & Publishing Corp.
Which bills am I going to receive from AT&T starting in October?
  If you previously received bills only from AT&T Telecommunications, you will continue to do so. If you previously received a separate bill from BAPCO (and/or bill from AT&T IntelliVentures, the subsidiary of AT&T that publishes YELLOWPAGES.COM), you will receive one statement from BAPCO with all advertising charges.
I've always gotten billed for advertising on my AT&T phone bill, what's changed?
  The new bill format for advertising charges is easier to read and to understand. We've moved your print advertising charges to appear on the same page as your internet advertising charges. The itemized print and internet advertising charges appear as separate charges on the same advertising bill page for your AT&T Telecommunications bill.
Why are my internet advertising charges higher this month?
  Your contracted monthly charges have not changed-only the timing of when charges are billed has changed.

Previously, internet charges were billed one month in arrears (past). As we synchronize internet advertising charges to calendar month billing, you may see one-time billing adjustments that increase or decrease your bill. We apologize for any inconvenience caused; after the transition, your new bills will be easier to read and to understand!

These transition adjustments do not change your effective monthly rate for advertising, only the timing of when they are billed. For example, if a September bill included internet advertising charges from 8/3/03 to 9/2/03, in October, your new bill would include charges for the whole calendar month of 10/1/03 to 10/31/03, plus a one-time adjustment charge for the period 9/3/03 to 9/30/03 which had not been billed in September.

What happened to the YELLOWPAGES.COM or AT&T® AdReach® Service that was on my previous bills?
  The services are still in effect as contracted by your current Advertising Order. We now combine all internet items together on your bill as one charge for each market area. For example, you may see "Atlanta Internet" or "Charlotte Internet".
Can I start my YELLOWPAGES.COM internet advertising before my advertising appears in The Real Yellow Pages printed directory?
  Yes! One of the benefits of internet advertising is that we can get your advertising on YELLOWPAGES.COM within days of your contract date. You are able to receive the benefit and exposure of advertising on YELLOWPAGES.COM immediately! Charges for internet advertising are billed for any portion of the month that advertising appears; there will be a one-time partial month charge for advertising posted less than a full month.
Where do I send payments if my advertising bill is from AT&T Advertising & Publishing Corporation (or AT&T IntelliVentures)?
 

Please include your payment remittance coupon from your bill and write your account number on your check as it appears on the AT&T Advertising & Publishing Corporation bill. Please mail your payments to:

AT&T Advertising & Publishing Corp.
P.O. Box 105024
Atlanta, GA 30348-5024
Where do I send payments if my advertising charges came with my "telephone bill" from AT&T Telecommunications?
  Please include your payment remittance coupon from your bill and write your account number on your check. If your AT&T telephone bill is for service in the following states:

Alabama (AL), Georgia (GA), Louisiana (LA), Mississippi (MS), or Tennessee (TN)
Mail your payment to:

AT&T PRO Center
P.O. Box 105503
Atlanta, GA 30348-5503

Florida (FL), Kentucky (KY), North Carolina (NC) or South Carolina (SC),
Mail your payment to:

AT&T PO Center
PO Box 1262
Charlotte, NC 28201-1262
How are my advertising payments applied to my bill?
  If you receive your bill from AT&T Advertising & Publishing Corp., your payment is first applied to the past due charges, then applied toward current month charges.

If you receive your bill from AT&T Telecommunications, by law your payment is first applied to your regulated telephone charges. The remainder of the payment is allocated among all other charges on the balance due.
How do I request a copy of a past advertising bill?
  If you receive a separate bill from AT&T Advertising & Publishing Corporation, you may call us toll-free at 1-877-573-2597 to request a bill.

If you are billed for your advertising charges on your AT&T Telecommunications telephone bill, you may call AT&T Telecommunications at (your area code) plus 780-2800 to request a bill.
Who do I call if I need additional assistance regarding my advertising bill?
  There's one toll free number to answer all your print and internet advertising concerns and questions. Please call AT&T Advertising & Publishing Corp. at 1-877-573-2597.

If you have concerns or questions regarding your "telephone" or other services for your business, please call AT&T Telecommunications at 1-866-620-6000.

For all residential services questions, please call AT&T at 1-888-764-2500.

What if my company's billing address has changed?
  Please have your account number or telephone number handy to expedite your request. Your account number is found on your bill statement.

If you receive your bill from AT&T Advertising & Publishing Corporation, there are several ways to notify us of a change of address:

  • On your bill: You can write your new address on the back of the returned portion of your statement and check the Address Change box.
  • Email AT&T Advertising & Publishing Corporation Customer Care using this form: https://contactus.AT&T.com/emrs/jsp/BAPCOContactUsForm
  • Call AT&T Advertising & Publishing Corporation Toll Free: 1-877-573-2597.

If you receive your advertising charges as part of your telephone bill, change of address requests can be made by calling AT&T Telecommunications at (your area code)-780-2800.


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General Questions and Comments

Need Residential, Business or other AT&T services?
  Other AT&T products and services can be found at http://www.AT&T.com

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Questions About My Ad or Listing

My listing is incorrect.
  Your listing is generated from either AT&T Telecommunications (BST) or from the Competitive Local Exchange Carrier (CLEC) you subscribe to. Your listing is created when you sign up for phone service. To make changes to your listing, you will need to contact the company that provides your telephone service.

AT&T Customer Service (BST): http://www.AT&T.com/smallbusiness/help/callus/
My display advertising is incorrect
  If you find an error in your display advertising, we will be happy to help you. Please call our customer service department at The Real Yellow Pages from AT&T®.
The Real Yellow Pages Customer Service:
1-877-5REAL-YP (1-877-573-2597)
Where will my ad be placed in the directory?
  Placement of advertising within our directories is determined by two factors:
1.Size of ad
2. Tenure as an advertiser or how long you've been doing business with us.
The biggest display ads come first followed by smaller ads.

Two advertisers may tie in terms of ad size and tenure, and in those cases, whomever signs the advertiser contract first gets priority placement.

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