How BellSouth Can Help Your Company Implement Formal Telework Programs More Efficiently

Over 85% of companies today already have employees who work from home informally - without the guidance of formal corporate policies and procedures.

It is imperative that any teleworking program carry the corporation and its values with it - and formal planning is the only way to achieve that.

Procedures, expectations and accountability should be as clear for employees working at a distance as they are for those in the main office.

	Issues and Services

CRITICAL BUSINESS ISSUES	OUR SERVICES
POLICIES AND PROCEDURES Needs, goals, resources. How do you choose which jobs can be done at home? Manage them?	ANALYSIS AND PLANNING Needs/resources assessment and cost/benefit analysis. Policy development, program design, goal setting, success measurements, employee orientation and training, management training.
INFRASTRUCTURE How will remote sites impact your network?	TECHNICAL CONSULTING Technical assessment for remote and central sites. Network infrastructure evaluation. Systems design, security access procedures and systems integration.
TECHNOLOGY Ordering and configuring products, equipment, and services. What's new? What's ahead?	NETWORK PRODUCTS, SERVICE AND EQUIPMENT Hardware, software, and equipment. Connections services and features such as analog lines, ISDN, ADSL, custom calling features, voice mail, fax services, business conferencing services and more. Staging of hardware as needed.
IMPLEMENTATION How do you coordinate and manage multiple vendors nationwide?	IMPLEMENTATION/INSTALLATION One-stop accountability. Full project management, including nationwide service coordination with all providers, on-site installation, testing, staging and configuration of all equipment.
TECHNICAL SUPPORT Where, when, how fast, from whom? How can you minimize downtime?	HELP DESK 24x7 Help Desk support for all technology, services, equipment and hardware. Help lines can be personalized with the name of your company.
CULTURE SHOCK How do you incorporate and manage a new paradigm?	PEOPLE AND PROCESS TRAINING Orientation and training specific to TeamTeleworksm program employees and managers. Topics include results-based management, self-direction, personal accountability and remote security procedures.