>> Pricing Terms and Conditions

AT&T provides FastAccess^® DSL pursuant to the AT&T Internet Service Agreement. A copy of the Service Agreement may be viewed on your Registration CD or you may read the Service Agreement here. Please be advised AT&T will use automated telephone recordings and e-mails to communicate important FastAccess DSL service-related information.

Service Description

FastAccess DSL service is a best efforts service. The actual speed experienced by customers is based on DSL sync rate and may vary and depends on several factors including customer location, destination on the Internet, traffic on the Internet, interference with high frequency spectrum on the customer's telephone line, etc. Wireless connections are subject to varying speeds based on factors such as: proximity to the wireless gateway, or interference from other devices. No minimum level of speed is guaranteed.

A DSL modem or residential gateway is required for FastAccess DSL Internet service.

Monthly Charges

1. FastAccess DSL Customers

FastAccess DSL Plans

FastAccess DSL Lite: $19.95 per month
FastAccess DSL Ultra: $32.95 per month
FastAccess DSL Xtreme: $37.95 per month
FastAccess DSL Xtreme 6.0: $42.95 per month

FastAccess DSL Direct Plans

FastAccess DSL Direct 768K: $19.95 per month
FastAccess DSL Direct 1.5M: $37.95 per month
FastAccess DSL Direct 3.0M: $42.95 per month
FastAccess DSL Direct 6.0M: $47.95 per month

Pricing for new residential customers only.

If you are receiving a bundle discount, any changes you make to your FastAccess DSL service may affect your discount.

Billing for your FastAccess DSL and any added features will begin when your order is complete, which is typically within five days from the date you placed your order.

2. FastAccess DSL Features
Additional features are sold separately.

Internet Security Suite is priced from $2.99 per month for each product or from $5.00 per month for the entire suite of all 3 products. Internet Security Suite is included for one computer for new FastAccess DSL Xtreme 6.0 customers. Existing Xtreme 6.0 customers: Offer available upon request. We have pricing options that let you choose to protect from 1 to 4 computers in your home. Internet Security Suite requires subscription to FastAccess DSL and supports the following operating systems only: Microsoft^® Windows^® 2000, XP, and Vista. Computer requires processor speed of 233 MHz or higher and at least 64MB of RAM. Multiple PC security package (2-4 computers) can only be installed on computers residing in a single residential location.
AT&T^® Home Networking is $5.00 per month. An AT&T Wireless Gateway^SM is required for service. AT&T^® Home Networking is available with FastAccess DSL Xtreme and Xtreme 6.0 at no additional charge. Offer is available to existing FastAccess DSL Xtreme and Xtreme 6.0 customers upon request.
Static IP is $14.95 per month. Static IP is optional (not recommended for standard installation).

3. Products Previously Sold (No longer available to new customers)
The router-enabled version of AT&T Firewall/Parental Controls is $6.95 per month and requires an AT&T-supported gateway.

Web Remote Access is $4.95 per month and requires an AT&T-supported gateway.

4. General
Your regular monthly telephone service charges, if applicable are not included in these amounts.

5. Back-up Dial Account Usage
FastAccess DSL service includes access to a back-up Dial Internet account. This account is intended to be used while you are traveling or in the event that FastAccess service is temporarily interrupted. FastAccess Residential customers receive up to 20 hours of usage per month at no additional cost. (Customers are responsible for any long distance or roaming charges that may be incurred for all back-up dial usage.) If you use your back-up dial-up account for more than 20 hours in any month, you agree to pay AT&T two dollars for the first hour or fraction thereof in excess of 20 hours and one dollar per hour for each additional hour or fraction thereof in excess of 21 hours. Billing for usage over 20 hours will not exceed $22.95 per month.

6. Moving your FastAccess DSL service from one residence to another
If you move your FastAccess DSL service from one residence to another, you are provided with a free Dial Internet account. This account is intended for use while you are transitioning to your new location, and will remain active until your move order has completed at the new location or up to 6 months from the time the move order was placed. If your FastAccess DSL service has not been moved to the new location within 6 months of the original move order, AT&T shall have the right to terminate this account. You may also convert this temporary dial account to the standard Dial Internet account at the then current market rate. FastAccess DSL Direct customers can access their dial account from virtually any location.

7. Equipment Returns
If you decide within 30 days of the Ship Date or Professional Installation Date that you want to return the equipment for any reason, you may return it and you will not be charged for the modem, but (1) you must notify AT&T within 30 days of the Ship Date or Professional Installation Date and (2) you must return the equipment in accordance with AT&T´s equipment return procedures set forth below and AT&T must receive the equipment in good working order with all original parts, accessories, disks, instruction manuals and related documentation intact within 30 days after your notification to AT&T. After 30 days from the Ship or Installation Date, AT&T will not accept the return of any equipment other than for warranty reasons.

Modem and Wireless Gateway Equipment Return for Replacement: If the modem/gateway becomes inoperable because of defective materials or workmanship within one year of the modem ship date for self-install customers or one year of the Professional Installation date, you may return the modem/gateway for replacement by AT&T. AT&T may replace your modem or wireless gateway with a refurbished product. Lost or stolen modems/gateways, or those that have been damaged or destroyed by any other cause, may be replaced at the market rate of that equipment. The defective product must be returned in accordance with the return procedures set forth below in order to receive a replacement. If the identical item is not available, we may choose to replace your modem/gateway with one that is similar.

If the modem/gateway becomes defective for any reason more than one year after the Professional Installation Date or one year of the ship date for self-install customers, either contact the manufacturer for assistance or contact AT&T to purchase a replacement. No credits, refunds, or exchanges will be given for equipment that is not returned in accordance with the time periods and processes set forth herein. Call 1-888-321-2375 if you have any questions about the warranty of a modem.

How to return a modem/gateway purchased by AT&T: Call AT&T and we will send you a label with a Return Authorization Number for you to use on the package you are returning. AT&T will not accept any package without the Return Authorization Number clearly written on the front of the package. To get your Return Authorization Number and Label, please call 1-888-321-2375.

Securely pack the item in its original shipping box or envelope, if possible. Make sure you write the Return Authorization Number clearly on the front of your package. It is important to return your package via an insured shipping method, such as US Mail, United Parcel Service, Federal Express, etc. You are responsible for the package until it is received at the fulfillment center. The receipt for the insurance is your protection in the event that the package is lost or damaged. You are responsible for paying shipping charges to return the modem or gateway; C.O.D. deliveries will not be accepted.

Return processing usually takes two weeks. AT&T will make the decision as to the condition of the equipment upon its return and the availability of any replacement, if applicable.

8. AT&T Wi-Fi Basic Included with FastAccess DSL Lite, Ultra, Xtreme and Xtreme 6.0
AT&T Wi-Fi public wireless high-speed Internet access service is provided by AT&T Internet Services and is provided at no charge for customers who subscribe to FastAccess DSL Lite, Ultra, Xtreme or Xtreme 6.0. Connections available at AT&T branded hot spots and partnering locations. An 802.11 b/g enabled device is required for Wi-Fi access. Service not available in all areas. Limited to AT&T Internet Services master account. AT&T Internet Services reserves the right to suspend any connection and is not liable for any lack of security that may result from your use of the service on your device. Other restrictions apply. Requires registered FastAccess DSL membership. Roaming locations not included, except at participating locations. Acceptance of AT&T Wi-Fi Terms and Conditions is required. If your Fastaccess account is cancelled, your AT&T Wi-Fi subscription will also be cancelled.

>> Promotions and Rebates

Online Purchases Only-Free Modem or Wireless Gateway after Rebate: Orders for FastAccess® DSL with existing AT&T local service will receive a free modem or wireless gateway after rebate when ordering any speed. Orders for FastAccess® DSL with speeds of 1.5 or higher requested at the time AT&T local service is ordered, will receive a free modem or wireless gateway once the order has completed. Modem charge ($75) or Gateway charge ($100) will appear on 1st bill. Rebate instructions will be mailed within 4-6 weeks of activation. Online redemption required. Credit will be applied to your bill by end of second month billing period after online redemption. Service must be active for 30 days to be eligible, and account must be current. Applicable taxes and fees will be based on the full monthly price of products and services and will not be credited with any reward or bill credit. AT&T may provide a refurbished modem. Offer ends 09/19/09.

Guaranteed Price for 24 Months: Price guarantee applies to monthly recurring charge for a period of 24 months from date of service, and does not include taxes, fees or excessive bandwidth usage charges. Offer excludes FastAccess DSL Lite service with a term commitment. Offer available for orders placed between 8/15/08 and 09/19/09. Does not require term commitment. Altering, suspending or terminating service will cancel price guarantee.

Limited time offer. AT&T reserves the right to discontinue this offer at any time.

Customers who subscribe to new FastAccess DSL Xtreme or Xtreme 6.0 with qualifying services within the promotional period are eligible for $50 cash back.

Offer redemption required at att.com/rewardcenter within 90 days of purchased service(s). $50 for purchase of FastAccess DSL Xtreme or Xtreme 6.0. Requires AT&T local and long distance service. Long distance not required with online orders at att.com or with orders placed in AT&T retail stores. Must be new customer to qualifying DSL service(s). Cash back redemption requires customer to retain qualifying service(s) a minimum of 30 days and at time processing of reward is completed. Check will be sent within 4-6 weeks following redemption of reward to eligible customers. Check may not be used to pay for local telephone service provided by AT&T. Cash-back offer may not be combined with other AT&T promotional offers on the same services. Online orders receive $50 for purchase of FastAccess Xtrem or Xtreme 6.0. Offer ends 08/01/09.

$20 Upgrade Offer:
Requires upgrade to any higher speed. Offer valid on Online orders only. Service must be active for at least 30 days and at the time of reward redemption. Offer valid for one account per local service address. Online redemption at www.att.com/rewardcenter within 90 calendar days of upgrade required. Check mailed within 4-6 weeks of your online reward submission date. Check may not be used to pay for AT&T local telephone services. Offer may not be combined with any other offer(s) on same services. Offer may be modified or discontinued at any time. Offer ends 09/19/09.

>> U-Verse

See further details in our Service Agreement.