>> Pricing Terms and Conditions |
| AT&T provides FastAccess® DSL pursuant to the AT&T Internet Service Agreement. A copy of the Service Agreement may be viewed on your Registration CD or you may read the Service Agreement here. Please be advised AT&T will use automated telephone recordings and e-mails to communicate important FastAccess DSL service-related information. |
| Service Description |
| FastAccess DSL service is a best efforts service. The actual speed experienced by customers is based on DSL sync rate and may vary and depends on several factors including customer location, destination on the Internet, traffic on the Internet, interference with high frequency spectrum on the customer's telephone line, etc. Wireless connections are subject to varying speeds based on factors such as: proximity to the wireless gateway, or interference from other devices. No minimum level of speed is guaranteed.
A DSL modem or residential gateway is required for FastAccess DSL Internet service. |
| Monthly Charges |
1. FastAccess DSL Customers
FastAccess DSL Lite: $19.95 per month
FastAccess DSL Direct 768K: $19.95 per month
Pricing for new residential customers only. If you are receiving a bundle discount, any changes you make to your FastAccess DSL service may affect your discount. Billing for your FastAccess DSL and any added features will begin when your order is complete, which is typically within five days from the date you placed your order. 2. FastAccess DSL Features
3. Products Previously Sold (No longer available to new customers) Web Remote Access is $4.95 per month and requires an AT&T-supported gateway. 4. General 5. Back-up Dial Account Usage 6. Moving your FastAccess DSL service from one residence to another 7. Equipment Returns Modem and Wireless Gateway Equipment Return for Replacement: If the modem/gateway becomes inoperable because of defective materials or workmanship within one year of the modem ship date for self-install customers or one year of the Professional Installation date, you may return the modem/gateway for replacement by AT&T. AT&T may replace your modem or wireless gateway with a refurbished product. Lost or stolen modems/gateways, or those that have been damaged or destroyed by any other cause, may be replaced at the market rate of that equipment. The defective product must be returned in accordance with the return procedures set forth below in order to receive a replacement. If the identical item is not available, we may choose to replace your modem/gateway with one that is similar. If the modem/gateway becomes defective for any reason more than one year after the Professional Installation Date or one year of the ship date for self-install customers, either contact the manufacturer for assistance or contact AT&T to purchase a replacement. No credits, refunds, or exchanges will be given for equipment that is not returned in accordance with the time periods and processes set forth herein. Call 1-888-321-2375 if you have any questions about the warranty of a modem. How to return a modem/gateway purchased by AT&T: Call AT&T and we will send you a label with a Return Authorization Number for you to use on the package you are returning. AT&T will not accept any package without the Return Authorization Number clearly written on the front of the package. To get your Return Authorization Number and Label, please call 1-888-321-2375. Securely pack the item in its original shipping box or envelope, if possible. Make sure you write the Return Authorization Number clearly on the front of your package. It is important to return your package via an insured shipping method, such as US Mail, United Parcel Service, Federal Express, etc. You are responsible for the package until it is received at the fulfillment center. The receipt for the insurance is your protection in the event that the package is lost or damaged. You are responsible for paying shipping charges to return the modem or gateway; C.O.D. deliveries will not be accepted. Return processing usually takes two weeks. AT&T will make the decision as to the condition of the equipment upon its return and the availability of any replacement, if applicable. 8. AT&T Wi-Fi Basic Included with FastAccess DSL Lite, Ultra, Xtreme and Xtreme 6.0 |
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| See further details in our Service Agreement. |